Privacy Policy for Uncharted Stays
Effective Date: 20/08/2023
1. Introduction
Welcome to Uncharted Stays ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.unchartedstays.com (the "Site") and use our services. By accessing or using our Site and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, and postal address.
Payment Information: Credit card details and billing information.
Identity Verification Information: Driver’s license, passport, or other identification documents.
Booking Information: Details of your reservations, including dates, property details, and guest information.
Account Information: Username, password, and other registration details.
Communication Information: Records of your communications with us, including emails and chat logs.
2.2 Non-Personal Information
We may collect non-personal information, which cannot be used to identify you:
Usage Data: Information about how you use our Site, such as the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Device Information: Information about the device you use to access our Site, including the device's Internet Protocol (IP) address, browser type, browser version, and operating system.
3. How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Managing Services: To facilitate your bookings, manage your account, and provide customer support.
Processing Payments: To process your payments and manage billing.
Communication: To contact you with updates, promotional materials, and other information related to our services.
Improving Our Services: To improve our Site, services, and customer experience.
Legal Compliance: To comply with legal obligations and protect our legal rights.
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Security of Your Information
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
6. Your Privacy Rights
6.1 Access and Correction
You have the right to access and correct the personal information we hold about you. You may request access to your personal information or request that we correct any inaccurate or incomplete information by contacting us at [contact email].
6.2 Opt-Out
You may opt out of receiving marketing communications from us by following the unsubscribe link in our emails or by contacting us at david@unchartedstays.com
6.3 Deletion
You may request that we delete your personal information by contacting us at david@unchartedstays.com. Please note that we may need to retain certain information for legal or administrative purposes.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: david@unchartedstays.com